Support
For questions about your programs, check-ins or appointments, contact your clinic first: you can write to your operator from the Messages section of the app.
For problems with the app itself, write to [email protected].
Frequent questions
How do I get an account?
Your clinic creates it and sends you an invitation link. Open the link, choose a password, then log in with your email.
I forgot my password
On the login screen tap "Reset password" and enter your email. If the email does not arrive within a few minutes, check your spam folder, then write to [email protected] from that address.
I cannot hear the audio program
Turn the volume up. Headphones give the best experience: channel 1 plays in the left ear and channel 2 in the right. If a call or the lock screen interrupts the program, tap Resume. In a web browser on an older iPhone, the ring/silent switch can also mute the program: switch it off silent.
Reminders do not arrive
In the app open Settings, Notifications, "Reminders on this phone", switch the reminders on and allow notifications when your phone asks.
How do I delete my account?
Clients: in the Quantum Echo app, or after signing in on this website, open Settings, Security, tap "Delete my account" and confirm with your password. Your login is deleted: your name, email, phone, address, profile photo and settings are removed from it and you are signed out on every device.
Your clinic keeps its own client file about you (the contact details it holds and your wellness records) and the messages you exchanged, which then show "Deleted user". Ask your clinic if you want its file erased too.
Clinic staff (operators and administrators): ask your clinic administrator to close your account.
If you cannot sign in, write to [email protected] from the email address of your account and we will delete it for you.